What is Personal Information and why do we collect it?

Under the Privacy Act, ‘personal information’ means any info that can identify you as an individual. Here’s the kind of info we might collect:

• Insurance-related info: We’ll need details like your contact info, date of birth, employment, health history, criminal background, previous insurance, and any past claims you’ve made to help us offer the best coverage for you.
• Billing info: This is any financial or invoicing details we need to keep things running smoothly.
• Recruitment info: If you’re applying for a job with us through our careers page, we’ll collect the details necessary for that process.
• Any other info you share: Basically, any other personal info you provide us during our relationship.

If you ever choose not to share the necessary info, it might mean we (or our third-party providers) can’t give you the services you need. We’re here to help, so the more info you share, the better we can assist you!

How we collect Personal Information

We gather your personal info in a few different ways, so we can stay on top of things and give you the best service possible:

• Directly from you: This could be through our website (yep, those online forms), over the phone or by email.
• Indirectly from third parties: Sometimes, we may need to get info from other places—like your employer, referees, insurers, or even government departments—especially if it's tricky to get it directly from you. But don’t worry, we only contact these third parties when it’s absolutely necessary for the services you’ve asked for.

Why We Collect, Store, Use, and Share Your Personal Information

We’ve got a few key reasons for collecting and using your personal info. Here’s the list:

• To assess and manage your insurance applications and policies: We need to know the basics to get your insurance sorted and make sure everything's up to date.
• To handle payments: For processing your insurance payments, billing, and invoices.
• To communicate with you: We’ll keep you in the loop about our products and services—especially anything we think you’ll find helpful.
• For market or customer research: We want to improve, and your feedback helps us get better.
• To administer claims: If you need to make a claim, we’ll use your info to handle the process smoothly.
• To send you info about other services we think are relevant: We might let you know about products or services you could find useful.
• For legal and regulatory reasons: Sometimes we need to report info for compliance or other official purposes.
• For audits: We’re all about being transparent, so we’ll occasionally go through internal or external audits.
• For training: We might use some of your info in training scenarios to help our team get even better at serving you.
• For recruitment: If you apply for a job with us, we’ll use your details to assess your suitability.
• Anything else: If there’s anything else we need your info for, we’ll let you know when we collect it.