Complaints Policy 

(also known as Complaints Process)

i2i Brokers is a member of the Financial Services Complaints Limited (FSCL).

As part of our membership, we’re all about giving you a fair, transparent, and speedy resolution to any complaints or disputes so if something’s not quite right with a product or service your broker provided, just reach out to them directly.

They’ll quickly acknowledge your complaint and let you know what steps they’re taking to get it sorted. 

If your complaint can’t be solved on the spot, here’s what happens next:

1. We’ll record your complaint (and might ask you to fill out a Complaint Form).
2. We’ll acknowledge your complaint if a response is needed.
3. We’ll investigate and look into what happened.
4. We’ll try to propose a resolution if we can.

We will try to resolve your complaint quickly and fairly, however, should we be unable to attend to your complaint within 24 hours, we will advise you of this and endeavour to resolve the matter within 20 working days of receipt.

If you remain dissatisfied, you have the right to refer your complaint to Financial Services Complaints Limited (FSCL) for further consideration and/or adjudication. They can be contacted at:

Financial Services Complaints Limited (FSCL)